My provisioning attempt failed. The device did not take the new configuration. What should I do?

Created by Sagecom Support, Modified on Sun, 06 Aug 2023 at 07:12 PM by Sagecom Support

Please follow the steps below:

  • Open the CPE Inventory entry.
  • Click the Show last download attempts button. You should see the list of last attempts to download the configuration file. If there are no attempts it means that you either entered incorrect provisioning link in the phone configuration or you entered incorrect MAC address in the CPE inventory entry configuration.
  • If you can see the download attempt, but the device did not apply the configuration, please reset the device to its factory settings and try to provision it again.

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