Geo / Risk Profiles
Here you can create GEO / Risk Profiles for your services.
To add a new profile, click 
Add on the toolbar.
Add / Edit a Geo / Risk Profile
The profile divides the list of all the countries in the world into three zones: No Restrictions (normal locations), Suspicious (unusual locations) and High-risk. For example, ITSP, selling residential VoIP calling via a communication client on a smart phone will list the United Kingdom, France and Spain in the No Restriction column (since they actively advertise their product in these countries and most of their customers are there). In this case, the majority of countries in the world will be listed in the Suspicious column. Finally, those countries from which the service provider sees an increased amount of hacking attempts will be listed in the High-risk column.
A prompt with a brief zone description is shown when you move your mouse pointer over the 
question mark.
Information on the top of the page:
| Field | Description |
|---|---|
Name | Type a unique name for the profile. |
Managed by | Define whether this geo / risk profile will be used by an administrator or one of your resellers:
|
Description | Type an extended description of this profile. |
Information on the table:
| Column | Description |
|---|---|
No Restrictions |
|
Countries | Specify a country (or countries) where users intend to use the service. Service usage is permitted without restrictions. By default, all countries are listed in this column. |
Suspicious
|
|
Redirect the call to screening IVR after … calls | This defines how many calls a customer can make without screening from the countries present in the list below. The possible values are 3, 5 and 10. After that, any attempt to make an outgoing call from a country listed here will be screened, and the caller must provide additional credentials to prove that he / she is indeed a legitimate user. |
Reject calls without any further actions | This immediately rejects calls that originate from countries present in the list below. The account’s status remains unchanged and calls originating from trusted countries will come through without restrictions. |
Countries | Specify countries where it would be unusual for a customer to use the service. |
High-risk
|
|
Immediately redirect the call to screening IVR | This immediately redirects calls originating from countries present in the list below to the screening IVR. The account’s status is changed to Screened. |
Switch the Account to quarantine state, bypass the screening IVR | This immediately rejects calls originating from countries present in the list below. The account’s status is changed to Quarantined. |
Reject calls without any further actions | This immediately rejects calls that originate from countries present in the list below. The account’s status remains unchanged and calls originating from trusted countries will come through without restrictions. |
Countries | Specify high-risk countries here. Any usage attempt from these countries will be treated as a potential hacking threats. |
By default, the No Restrictions column contains all the available countries plus the following categories:
- Not Applicable – This category is used for private or indefinite IP addresses.
- Internal Network – This category is used for handling private subnets. Please refer to the Fine-Tune Fraud Protection Settings for Private Networks section of the Fraud Protection Configuration handbook for the detailed configuration.
- Satellite Provider – This category is used for IP addresses from Satellite ISPs that provide Internet service to multiple countries.
- Anonymous Proxy – This category is used for IP addresses that are used as anonymizers or VPN services (e.g. Tor exit nodes, public proxies, etc.).
- Europe – This category is used for a set of IP addresses that has users all over Europe.
- Asia/Pacific Region – This category is used for a set of IP addresses that has users all over the Asia-Pacific region.
To move a country to a different column, simply drag and drop it there. You can also select two or more countries by pressing and holding down the <Ctrl> key or select all countries in a zone by using the Select All icon.
NOTE: In one of the three columns, the Other Country entry must be selected. In the other two columns, explicitly list the countries that require special handling.
The Not Applicable entry is used for private or indefinite IP addresses.
The "Europe" and "Asia / Pacific Region" categories do not include all the IPs covered under those respective regions. Blocking "Europe" will only block a small portion of IP addresses. It will not affect all European countries. In other words, to block all IPs in Europe you must block each European country individually, as well as the "Europe" category.
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