Edit Product - Service Configuration Tab

Fair Usage Policy

To prevent fraud and service abuse of products that provide your customers with free calls, you may define limits for simultaneous calls that can be applied to all accounts with this product.

Feature Status

Select Enabled from the list to activate the Fair Usage Policy feature.

Max number of incoming calls

Allow only a specific number of concurrent incoming calls for accounts with this product.

Max number of outgoing calls

Allow only a specific number of concurrent outgoing calls for accounts with this product.

Max number of simultaneous calls

Allow only a specific number of concurrent calls (regardless of their type, such as incoming or outgoing) for accounts with this product.

Max number of forwarded calls

Allow accounts using this product to forward a specific number of concurrent calls. This limit is only applied when calls are forwarded to external numbers.

Call Recording

Enables the recording of calls made or received by accounts with this product. The user can start and stop recording a specific phone conversation after it has already started by using various phone controls.

Feature Status

Select Enabled from the list to activate the Call Recording feature.

Auto Record Outgoing Calls

Automatically records outgoing calls made by accounts with this product. Note that calls made to a voice mailbox to retrieve messages will not be auto-recorded.

Auto Record Incoming Calls

Automatically records calls received by accounts with this product.

Auto Record Redirected Calls

Automatically records calls redirected by accounts with this product.

Note that: 

• Redirected (transferred or forwarded) calls are only recorded if the XDR for this call is created for the redirecting party.

• Calls diverted to voicemail will not be auto-recorded.

Service Policy

This specifies a predefined set of options for accounts using this product. 

Feature Status

Select Enabled from the list to activate the Service Policy feature.

Service Policy

Select the required service policy from the list.

Geo-IP Fraud Detection

Feature Status

Select Enabled if you want to apply IP verification to be performed for all accounts using this product.

Location change allowed every:... minutes

Type the minimum time interval in minutes during which an end user is not supposed to make calls from different locations (i.e. from different IP addresses).

For example:

A location change is allowed every 240 minutes (i.e. every 4 hours).

A call comes in and its location is detected as "New York." For three days calls come from this number in New York, and then the account calls from Egypt. Merely an hour later, the same account calls from Bangladesh.

Because only an hour had passed after the call from Egypt was made, the system considers the call from Bangladesh to be a potential security breach and screens it.

This restriction works independently of the geo / risk profile assigned, and applies to location changes between countries as well as within a single country. It applies to roaming and stationary end users (the latter are allowed to change location within the country specified in the Current Location option for the customer / customer site / account.).

By typing 0 inside this option you allow end users to make calls from different IP addresses, simultaneously.

After passing screening IVR, allow normal calls for... minutes

Allows the end user to make calls for a specified period of time after passing the screening IVR without inputting the PIN again.

Geo / Risk Profile

Choose a geo/ risk profile depending on the area where you sell the service and what type of service it is.

Click the Wizard icon to edit the chosen profile.

To create a new geo / risk profile, choose Click wizard icon to create… from the list and click the Wizard icon.

Unified Messaging

Allows the account users with this product to access the unified messaging system. See the PortaSIP Media Applications Guide for more details.

To allow end users to choose a method for processing incoming calls using a special IVR, select Enabled for the Unified Messaging service feature.

Feature Status

Select Enabled from the list to activate the Unified Messaging feature.

Mailbox Limit, MB

Allows you to define / change mailbox limit.

Fax-only mode

Allows you to configure accounts with this product as a dedicated fax machine.

• When the Fax-only mode is set to Yes (e.g. for an account that represents a DID number), every incoming call to this number will be answered with “start fax” tones, indicating that it will only receive fax messages. Thus the phone line will serve as a dedicated fax line, emulating the behavior of a legacy fax machine.

• When the Fax-only mode is set to No, the voicemail mode is enabled for the phone line and allows a caller to leave a voice message which can be listened to later.

User Application

Enables your customers (e.g. a visa processing center) to use their own IVR applications. It permits them to manage incoming calls and automate their workflow. The custom IVR application communicates with PortaSwitch® via the API.

For instance, a visa processing center (one of your customers) develops the IVR application to announce visa status to callers. When a caller dials the access number, PortaSwitch® sends the call to the IVR associated with that customer. The IVR prompts the caller to enter their registration number, then retrieves their visa status from the external database and plays the corresponding prompt.

Feature Status

Select Enabled from the list to activate the User application feature.

Max numbers

Specify the amount of access numbers (DID numbers) that can be used by every account of the customer.

For instance, your customer, a visa processing center, has 3 accounts configured in PortaSwitch®. If the Max numbers is set to 5, then only up to 5 access numbers can be requested for every account.

Present Caller Info

Display caller info on incoming calls.

Feature Status

Select Enabled from the list to activate the Present Caller Info feature.

Call Waiting

This activates the Call Waiting functionality.

Feature Status

Select Enabled from the list to activate the Call Waiting feature.

Caller ID (CNAM) Lookup

This option shows the actual name of the caller retrieved from the database of the CNAM provider for incoming calls.

For PortaSIP® to send CNAM requests, configure the CNAM lookup service on the Configuration server.

Feature Status

Select Enabled from the list to activate the Caller ID (CNAM) Lookup feature.

Call Forwarding

Assigns call forwarding mode to the accounts with this product.

Feature Status

• No Forwarding – Disables call forwarding entirely.

• Follow-Me – Enables the standard follow-me forwarding.

• Advanced Forwarding – Activates the advanced call forwarding mode.

• Forward to SIP URI – End user can enter a forwarding destination as a CLD@IP or CLD@domain. PortaSIP® will round-robin through DNS SRV records if they are configured for the specified domain.

• Simple Forwarding – Allows you to specify a single phone number to which all calls will be sent.

NOTE: Enabling the End-users check box for Call Forwarding is mandatory to permit end users to modify how to process incoming calls via an IVR and their account self-care interface. To permit end users to modify the method for processing incoming calls only via an IVR, restrict them to accessing only the account self-care interface.

Maximum Forwards

Type the number of concurrently active forwarding destinations allowed.

Please note that you do not have to limit the total number of phone numbers entered, but rather the number of phone numbers active at any given moment of time.

For instance, a user may have a list of 20 numbers, each active in its own time period, some temporarily turned off, and so on. When call forwarding is done, PortaBilling® will compute a list of numbers which may be used at that moment, and choose only the first N in the list, where N is the number specified in Maximum Forwards.

This option is active only when call forwarding is enabled.

Forward by DTMF

This option is active only when one of the several call forwarding modes is selected. It allows a user to use DTMF tones to transfer calls forwarded to the user’s mobile phone from the user’s IP Centrex extension, and to stay on the line until the other party picks up.

Thus, if a user receives a call to his mobile phone and needs to transfer it to his colleague at Extension 1002, he dials *661002#, and when his colleague confirms that she is free to take the call, he hangs up.

Call Screening

Enables call screening / conditional call forwarding features.

Feature Status

Select Enabled from the list to activate the Call Screening feature.

Auto Attendant

Enables the auto attandant functionality for accounts with this product. Incoming calls will always go only to the auto attandant despite Unified Messaging functionality also being enabled.

Feature Status

Select Enabled from the list to activate the auto attendant functionality.

Ringback Tone

Feature Status

Select Enabled to turn on the custom ringback tone feature for the accounts that have this product assigned.

File

Choose which ringback tone to play to a caller:

• Select an available ringback tone from the list.

• Select Upload New Music to upload a new file.

Individual Routing Plan

This enables the selection of the routing plan to be used for outgoing calls when the end user dials a number without using a specific selection code.

Feature Status

Select Enabled from the list to activate the Individual Routing Plan functionality.

Individual Routing Plan

Select the required routing plan from the list.

E911

Activates emergency services for accounts with this product.

Feature Status

Select Enabled from the list to activate the E911 feature.

Call via IVR

This feature enables outgoing calls to be processed in an assigned IVR-capable voice application. For example, the Pass-through IVR application plays a “time left” warning when there are a specific number of seconds left – before the call is disconnected – or it can announce the maximum allowed call duration to the destination and then connect the call. Note that the Pass-through IVR application is launched for all fee-based calls to external numbers.

Feature Status

Select Enabled from the list to activate the Call via IVR feature.

Voice Application

If Call via the IVR is enabled, select a voice application for processing the calls. Typically this is a special pass-through IVR application for voiceover announcements during the call, but any standard IVR application can be selected to intercept the outgoing call.

Phone Book

Activates the Phone Book feature. This allows an account user to maintain its own set of frequently dialed numbers, assign speed dial codes to them and define a list of favorite numbers.

Feature Status

Select Enabled from the list to activate the Phone Book feature.

Speed Dial Code

This enables the use of a speed dial code to call favorite numbers.

Maximum Speed Dial Length

The maximum allowed length (1-9) of speed dial codes.

Maximum Favorite Numbers

You may allow an account user to define a list of favorite numbers. This field specifies the maximum amount of numbers that the account can mark as favorites.

Enable end users to change favorite numbers

This allows end users to make changes in their list of favorite numbers.

When set to Yes, end users can edit / delete phone numbers marked as favorites after the predefined number of days since being added or marked as favorites has passed.

When set to No, end users cannot make any changes in their list of favorite numbers (default value).

The number of days a newly added favorite number cannot be changed

This defines the number of days after which end users can make changes in their list of favorite numbers.

This option is active only when Enable end users to change favorite numbers is set to Yes.

Favorite Numbers Allowed Patterns

This is a comma-separated list of patterns for numbers which an account user can mark as favorites. For example, to allow an account user to mark Moscow, Russia destinations as favorites, input “7495, 7499” here.

This field can contain the following special symbols:

• ‘%’ – wildcard for any number of symbols, and

• ‘_’ – equivalent wildcards for one symbol.

Hide CLI

This allows you to remove CLI (ANI) information for outgoing calls.

Feature Status

Select Enabled from the list to activate the Hide CLI feature.

Hide CLI by Default

• No – Show caller ID by default.

• Yes – Hide caller ID by default.

Note that when making a call, you can dial the special feature access code before dialing the phone number to override the default setting. 

For more information, please see the Service Codes table on the Dialing Rules Wizard  page.

Call Barring

Activates the Call Barring feature for accounts with this product. Call barring allows your customers to prohibit outgoing calls to specific destinations.

Feature Status

Select Enabled from the list to activate the Call Barring feature.

CPS Limitation

This allows you to enforce the calls per second (CPS) limitation. The CPS limitation defines how many dialing attempts per second can be made by an account with this product assigned.

Feature Status

Select Enabled from the list to activate the CPS Limitation feature.

Allowed rate

Set the limit of dialing attempts per second for this product. If the limit is exceeded, new dialing attempts are blocked. The allowed values are from 1 to 1000.

Service Policies

This allows managing messaging services within the AudioCodes CMMS server.

Service Policy

Select the service policy configured for the AudioCodes CMMS server. When a user’s service wallet is empty, PortaBilling® instructs the AudioCodes CMMS server to suspend the messaging service for the user. Similarly, it resumes the service after the service wallet top-up.

SMS / MMS Routing Data

Optimization of SMS / MMS routing requires that service providers use centralized routing databases. These databases contain information about which network the number belongs to and take number portability data and other specifics into account.

Feature Status

The following options are available:

• Disabled – This deactivates updating the centralized routing SMS / MMS database for accounts that have this product assigned to them.

• Enabled – This activates updating the centralized routing SMS / MMS database for accounts that have this product assigned to them.

Update NetNumber database

• Yes – Select this option to update the NetNumber database when accounts that have this product assigned to them are added, deleted or their ID changes.

• No – Select this option if you don't want to update the NetNumber database for the accounts that have this product assigned to them.

Access Policy

Allows to limit bandwidth according to the required rule. For more information please see the Internet Access Policies section.

Feature Status

Select Enabled from the list to activate the Access Policy feature.

Internet Access Policy

• Select the appropriate internet access policy from the list, or

• Select None if you do not want to limit the bandwidth on the account with this product.

Static IP

Select Enabled if you want to assign a static IP address to accounts with this product.

Feature Status

Select Enabled from the list to activate the Static IP feature.

Session Limit

Defines the maximum number of concurrent sessions that can be initiated.

Feature Status

Select Enabled from the list to activate the Session Limit feature.

Max Simultaneous Sessions

Specify the maximum allowable number of concurrent sessions (only available when the Session Limit feature is enabled).

Channel Package

This feature defines a set of broadcast channels that are available to accounts with this product.

Activation PIN

Specifies a numeric code to be entered from end user’s STB (Set-Top Box) remote controller to activate IPTV services.

Limit Bandwidth

Allows you to limit bandwidth for the accounts with this product.

Feature Status

Select Enabled from the list to activate the Limit Bandwidth feature.

Max Upload Rate

Specifies the maximum upload rate for the accounts with this product.

Max Download Rate

Specifies the maximum download rate for the accounts with this product.

Feature Status

Select Enabled from the list to activate the Conferencing feature.

Number of simultaneous participants

Specifies the maximum number of simultaneous participants in a conference. This number must not exceed the maximum number of participants defined in the Global Conference Option for an entire billing environment.