Security » Roaming profiles

Created by Sagecom Support, Modified on Wed, 9 Aug, 2023 at 2:21 AM by Sagecom Support

Configure Roaming profiles

End users’ credentials may be vulnerable to hackers if they do not have strong passwords.  Another way to secure your customers is to know their primary location and analyze the origin of the call. This can be another way of securing your customers. Knowing the customer’s primary location and analyzing the origin of the call can be a very effective anti-fraud technique, for example to prevent a customer account in one country from being compromised by fraudsters in another country. 

Let’s consider the following example: your customer’s company is based in Madrid, Spain. You would like to protect this customer from potential fraud. Since the company is situated in Spain and its employees mainly make calls from Madrid and other Spanish cities, you should perform the fraud protection configuration so that calls made from Spain can be completed without restrictions, while at the same time, calls made from other countries will be considered suspicious and therefore, forbidden or screened.

Detailed step-by-step configuration instructions are available at - Fraud Protection Configuration 

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