Help Desk - Active Session

Created by Sagecom Support, Modified on Thu, 10 Aug, 2023 at 11:46 PM by Sagecom Support

Active Sessions

This page shows calls that are currently in progress or have been completed recently. It indicates the time the call started, the elapsed call duration, and who is making the call and describes which gateways the call is going through.

Since the total number of simultaneous calls in your system can be quite large, you can display only a certain subset of all calls. Use search filters on the top of the page to find only particular active sessions. The following filters are available:

Account – The account ID (or phone number) of the caller / called party.
Customer – Name of the customer who is using a service.
Vendor – Carrier to whom the call has been terminated.
Node – Element of your network (PortaSIP® server, gateway, etc.) the call is going through (e.g. you would like to see all calls originating on your Cisco AS5300 gateway in New York).
Service Type – The physical service provided to the user.
Sessions – The type of session. If the ANY option is selected then sessions of all types are displayed (e.g. for an on-net call both outgoing and incoming calls are displayed). If the Initial Only option is selected then only the original sessions are displayed (e.g. for an on-net call only outgoing is displayed).
Hotlined – This check box is available only when Internet Access is selected for Service Type. When hotlining is configured, end users who are, for example, out of funds to continue using the Internet are redirected to the website that describes how to prolong the service and provides means to do it. To hide hotlined sessions from the list of active sessions, clear this check box. Note that you can choose to hide hotlined sessions by default. To do that, on the Configuration server web interface, go PortaSwitch -> the Admin node - > the Active Calls group and set the ShowHotlinedSessions option to No.

Click the Search button to show results.

The following information is available in the main table:

Field	Description
Checkbox	By selecting this check box for a particular call, you can group several active calls into a single group for further operations (e.g. remove them from the active call registry).
View	Click this button to see BE log of the certain active session.
Account	Account ID of the call originator.
Customer	Customer who originated the call. The Participants icon indicates calls that resellers’ customers make. By clicking the icon, you can see the full chain of entities involved in a call.
Start Time	The time when the call was connected.
Status	The current status of the session.
Duration	The total call duration.
CLI	Calling station ID (ANI) for the originator.
CLD	Called station ID (DNIS) – the destination number.
H323-conf-id	This shows the H323-conf-id of calls, messages or Internet sessions that are currently in progress. The H323-conf-id is required to locate a particular billing engine log. Click the Copy to Clipboard icon to copy an H323-conf-id to the clipboard.
Vendor	Carrier used for call termination.
Connection	Specific connection for this vendor.
Disconnect the session	Click this button to disconnect the current call.

The line below these fields shows a schematic call flow / Internet session diagram.

The Hotlined icon indicates that this session is hotlined.

Sometimes a call displayed in the active calls registry may have already been disconnected (the most common reason for this being that one of your gateways was rebooted and calls were cut off, although billing never received accounting records about this). In this case, you are able to clean up such “stalled” calls from the web.

NOTE: A cleanup operation only affects billing’s internal registry of active calls, and will not disconnect a call that is still in progress.

If you want to delete such calls, just mark all of them (using the check box in the column on the far right) and click the Remove sessions button.