PBX / VO Extras

Extras

This section allows managing additional services. You can enable or disable the
 needed services on the Settings ⇨ Extras page.

                        Figure 34. Settings ⇨ Extras

IMPORTANT
You may be charged an activation fee (if any) and recurring monthly fees. As
soon as the feature is enabled, please make sure to refresh the page.
 The following features are considered extras: 

· Call Recording
 · Simultaneous Ringing
 · Email to Fax
 · Dial Out
 · SIP Phone
 · WebRTC
 · Conference
 · Number Extra Settings

Figure 35. Extra features

The following sections describe Extras in detail.

Call Recording 
Call Recording allows you to record calls. Once this extra is added, you can
enable Call Recording per extension on the 'Extensions' screen. All calls will be
recorded automatically.
NOTE
 Call recordings are kept for 60 days. To make this option available in the extension settings, please go to Settings ⇨ Extras and click on 'Enable' next to 'Call Recording'.

Figure 36. Enable the 'Call Recording' extra

Once done, you can go to the extension settings and enable this feature as shown
 in Figure 37 below.

Figure 37. Enable call recording in extension settings

Recordings can be downloaded under the Calls ⇨ Recorded Calls section.

                        Figure 38. Recorded calls section

Dial Out
 Consider the following situation: for some reason, you do not have an Internet
connection now, however, you need to call your customer and would like to call
from your company phone number. With Dial Out, you can dial a special access
number from your mobile or fixed-line phone. You will receive a recorded
greeting prompting you to enter the number you wish to call. The recipient of the
 call will see your company's phone number as your Caller ID. 

To configure this feature, please follow the steps below: 

1. Enable the 'Dial Out' extra on the Settings ⇨ Extras page.
 2. Refresh the page and go to Settings ⇨ Dial Out Numbers.

                        Figure 39. Settings ⇨ Dial Out Numbers

3. Click on 'Add Dial Out Number' and define the following options (please check Figure 41 below): 

• Will call from: specify the number from where you will call the access
   number. For example, your mobile or fixed-line phone number. 
• Nickname: specify the nickname (label) for this number, it will be shown
   on the 'Dial Out Numbers' page.
• Show number as: choose one of your Virtual Office phone numbers that
   will be used as your caller ID.

      Figure 40. Dial Out Numbers page

      Figure 41. Adding a Dial Out number

NOTE

If you would like to change your caller ID when you call from your extension, you should set this up in the extension settings. Specify the needed Virtual Office phone number in the 'SIP Phone' section ⇨ 'What number will show when you place a call?'

The list of calls made via Dial Out may be seen on the Calls ⇨Dial Out page.

                  Figure 42. 'Dial Out' in the 'Calls' section

                  Figure 43. Dial Out calls

SIP Phone
 Each Virtual Office extension can be registered on an IP phone or softphone for
 you to make and receive calls with this extension. 

To make this option available in the extension settings, please go to Settings ⇨ 
Extras and click on 'Enable' next to 'SIP Phone'. Once done, you can go to the
 extension settings ⇨ 'General Information' section and enable this feature as
 shown in the image below.

      Figure 44. Enabling the 'SIP Phone' feature in the extension settings

As soon as the option is enabled and the changes are saved, a new 'SIP Phone'
 section will appear.

Mobyx Mobile Softphone App
Mobyx is a convenient Mobile Softphone app for both Android and Apple devices.
You can download it for free from both Google Play and iTunes, and use it as part
of your Virtual Office when you enable the SIP Phone option described above.
If Mobyx is installed on your phone, you can scan the QR code or enter the login
and password manually in the Mobyx application.

IMPORTANT
If the SIP Phone option is enabled, the extension can be registered on any IP
 phone or softphone, not only Mobyx. 

Figure below shows how the SIP phone extra configuration looks like in the extension settings.

      Figure 45. SIP Phone settings

WebRTC Softphone 
 Each Virtual Office extension can be registered on our WebRTC Softphone.
WebRTC is a web-based softphone that enables you to make and receive calls via a compatible web browser. Only certain browsers are capable of supporting
 WebRTC: 

• Google Chrome (Windows, Mac, Linux, Android) 
• Chromium (Windows, Mac, Linux) 
• Firefox (Windows, Mac, Linux) 
• Opera (Windows, Mac, Linux) 

To make the 'WebRTC' page appear in the main menu, please go to Settings ⇨ 
 Extras and click on 'Enable' next to 'WebRTC'.

      Figure 46. WebRTC in the main menu

IMPORTANT
 WebRTC dialer will work only if the 'SIP Phone' extra is enabled. 

To use WebRTC, please go to the 'WebRTC' page and choose an extension from
where you wish to call and dial the destination number. Remember you must use
 a WebRTC-capable browser from the list shown above.

            Figure 47. WebRTC dialer

NOTE 

The drop-down list on the 'WebRTC' page will show only those extensions which have the 'SIP Phone' extra enabled.

Conferencing 
The Conferencing service allows you to create and manage conference bridges
 for both scheduled and impromptu meetings. 

Please follow the steps below to enable and configure the conference service:
 1. Go to Settings ⇨ Extras and enable 'Conferencing'.

            Figure 48. Enable Conferencing

2. Refresh the page and go to Settings ⇨ Conference Rooms.
3. Click on 'Add Conference Room'.
 4. Fill in the following fields: 

• Conference room name: a text description of the conference room. 
• Moderator PIN: the code used by the conference moderator. 
• User PIN: the code to enter the conference room. 
• Conference Start Date/Time: specifies the date and time when the
  conference will start. By default, a room can be used right after its
   creation.

      Figure 49. Adding a new conference room

The 'Advanced Configuration' allows configuring the following options:

• Music On Hold (MOH): allows selecting a music file from the drop-down
   list. 
• Maximum Participants: specify the maximum number of participants who
   can enter the room. The Moderator can enter the room anytime, even if the limit was reached. 
• Maximum Duration (minutes): it specifies the maximum time that the
  conference is active. A recording will be played to notify all participants 5
   minutes before the end of a session. 
• Mute Options: specify the muting policy for the room. 
• Announce Names: announces the name of a new participant who enters
   the room. 
• Conference Recording: activates the conversation recording. The
  recording is available for download in MP3 format for 14 days.
  
   
• Active: This setting must be activated in order for conference participants
   to access the conference room.
• Wait for Moderator: if the option is enabled, conference participants will
   not be allowed to enter the room until the moderator arrives. 
• Announce Joining/Leaving: plays announcement when a participant joins
   or leaves the room. 
• Single Caller MOH: This can be used to determine whether to play Music
  on Hold to a single person in a conference room. So, a single caller will
  not hear silence, but will hear music unless one more person joins the
   room. 
• Lock the Conference if Empty: the room will be locked if not in use. 
• Announce participants: at the time of joining the conference, the IVR
   announces the number of participants in the room.

Figure 50. Conference rooms

Figure 51. Conference Extension

When the room is added it will be assigned an extension number and will appear in the Other Extensions section (Figure 51). Any Virtual Office extension user can dial the conference room number internally or your Virtual Office phone number can be forwarded to the conference extension (see Figure 52).

Figure 52. Configure a Virtual Office phone number to transfer to a conference extension

You can invite participants to join the conference meeting by sending an invitation. Please click on 'Invite' next to the conference room (see Figure 50 above). You should specify the following information: 

• Sender Email: an email address which will be seen as 'From', it is not mandatory to specify the existing address if you do not expect any
   response. For instance, it can be '[email protected]'. 
• Recipients Emails: to whom the invitation will be sent. 
• Dial-In Numbers: if you configured one of your Virtual Office phone
  numbers to transfer calls to a conference extension, select it from this
  drop-down list. It is mandatory if you invite users who are not your Virtual
   Office members (see Figure 53 below). 
• Message: the invitation text.
• Tokens: you can use tokens inside your message, they will be replaced
   with actual data (see Figure 53 below).

Figure 53. Conference Invitation window/ Conference Tokens

An example of a conference invitation:
 

Hi there!
Please join us for our monthly conference call.
Please dial [dids] and enter the PIN [conf: pin].
Conference Start Time:
[conf:start-time: short]
 Thank you.

Number Extra Settings 
 Every Virtual Office phone number (Settings ⇨ Phone Numbers) can have one of
 three modes: 

• Play my Main Greeting: when the number is called, the caller will hear the
   recorded IVR greeting and will select an extension to call. 
• Transfer to Extension: the call will be transferred directly to the selected
   extension. 
• Custom Configuration: This enables a full featured Auto Attendant. 

To make the 'Custom Configuration' option available in the phone number
 settings, please go to Settings ⇨ Extras and enable 'Number Extra Settings'.

      Figure 54. Enable 'Number Extra Settings'

Once done, you will see the option 'Custom Configuration' in the phone number
 settings (Settings ⇨ Phone Numbers ⇨ Edit) as it is shown in Figure 55 below:

Figure 55. Enable 'Custom Configuration' in the number settings

When you are done with enabling this feature, you can follow the steps below to
 configure an auto attendant for your phone number: 

            Figure 56. Custom Configuration settings

By default, two menus are pre-created: ROOT and After Hours. The ROOT menu is always active, meaning callers can reach it at any time. If you need to define different settings for after business hours, you can perform the following steps:

1. Click on 'Edit' next to the needed menu (we will modify ROOT in our
    example). 
2. Find the action 'Not Active', click on 'Edit', choose 'Menu After Hours' from
    the 'Action' drop-down list and save the changes (Figure 57)

Figure 57. Configure the 'Not Active' action

The 'Not Active' action gets activated when the ROOT menu is offline. Now, our
 ROOT menu is always active, let us define a business hours schedule for it:

1. Choose the appropriate value from the 'Period' drop-down list or use the
   'Custom Schedule' option to define your own period (Figure 58). The possible
    values are:

• 24/7 
• M-F, 9-5
• Sat & Sun, 9-5
• Always Not Active
• Custom Schedule

            Figure 58. Change the ROOT menu period

Now make sure to configure the 'After Hours' menu by adjusting its options and
uploading the needed greetings. The following options are available in each menu
 (they correspond to available keys on the phone dial pad): 

• Not Active: if the current menu is not active. 
• 0-9, #, *: the user selection on a phone dial pad. 
• Timeout: no selection received from the user.

NOTE
 The 'Fax' option defaults to 'Voicemail', and it must not be modified.