When logging a fault, please be prepared to supply information to help diagnose issues quickly and effectively. The following information should be gathered before logging a fault:
- What is happening? For example, no audio / one way audio / break up of audio / delayed speech / echo / robotic / static noise?
- Is it on all calls or is it intermittent?
- Does it affect a single phone, a few, or all phones?
- Has the call been tried on another phone?
- Is the issue on incoming calls, outgoing calls, or both?
- Does the issue happen on internal calls?
- What was displayed on the phone at the time of the call and afterward?
- Are there any obvious patterns? For example, always at the same time of the day? Always when lots of people are taking calls?
- Is the internet connection stable and checks have been run?
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