Please follow the steps below:
- Open the CPE Inventory entry.
- Click the Show last download attempts button. You should see the list of last attempts to download the configuration file. If there are no attempts it means that you either entered incorrect provisioning link in the phone configuration or you entered incorrect MAC address in the CPE inventory entry configuration.
- If you can see the download attempt, but the device did not apply the configuration, please reset the device to its factory settings and try to provision it again.
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