PBX / VO Dial-by-Name Directory

Dial-by-Name Directory

The dial-by-Name directory is a convenient way of reaching a person without knowing their extension number. New extensions are added to the directory automatically. You should only define the extension first name and last name in the extension  settings.

            Figure 66. Dial-by-Name Directory

The caller can dial and then use their touchtone keypad to dial the first three letters of the extension last name. For example, for the last name "Doe" the caller  should dial . To make the extension available via Dial Directory, enable it in the Extension 8  settings as it is shown in Figure 66 above. 

In summary, if your Virtual Phone number is configured to play the main greeting, and the caller reaches it and dials 8, they can reach the extension user if they spell the user's last name via their touchtone keypad.